MayaFood (“we”, “us” or “our”) is an online platform that creates the opportunity for local businesses such as restaurants/food joints, grocery/provision stores, convenience stores, and pharmacies to use the power of technology to serve customers beyond their respective communities in order to gain new customers, grow and expand, and to increase sales volume.

We accept various payment methods, including Credit cards (such as Mastercard, or Visa), Mobile Money (MTN, Vodafone, or AT) or pay cash on delivery. Accepted payment options are displayed during checkout. 

Our delivery service operates through our online platform or mobile app. Customers can browse through a wide range of food items and groceries available from local stores and restaurants, place orders, and choose a convenient delivery time. Our delivery partners then pick up the items and deliver them to your specified location.

To place an order, simply download our app or visit our website. Create an account, browse through the available items, add them to your cart, proceed to checkout, and select your preferred payment method. You’ll receive confirmation and delivery updates via the app or email.

We strive to cover as many areas as possible. Our service availability depends on the proximity of partner stores and restaurants to your location.

Our delivery hours vary depending on the operating hours of our partner stores and restaurants. Typically, we offer delivery services throughout the week, including weekends and holidays. You can check available delivery times when placing an order.

The minimum order requirement might vary based on the store or restaurant you’re ordering from. Some locations may have a minimum order amount.

If you encounter any problems with your order or delivery, please contact our customer support team immediately. We’re here to assist you and resolve any issues promptly.

Delivery fees may apply and can vary depending on distance, the restaurant or store, and ongoing promotions. Details about delivery fees are displayed before you confirm your order.

Delivery times vary based on factors such as your location, the restaurant or store’s preparation time, and current demand. Typically, orders are delivered within 10 – 45 minutes, but this can vary during peak times.

We prioritize the safety and hygiene of our customers and delivery partners. Our delivery partners adhere to strict hygiene protocols, as specified in the Droppers policy guideline.

Yes, you can schedule a delivery for a later time or date during the checkout process. This feature allows you to plan your orders according to your convenience.

Yes, once your order is confirmed and out for delivery, you can track its progress in real-time through our app or website. You’ll receive updates regarding the status of your order and estimated delivery time.

We welcome feedback from our customers. You can rate your experience within the app or website after your order is delivered. Additionally, you can contact our customer support team to share your feedback or address any concerns.

Our customer support team is available during our operating hours to assist you with any queries or issues you may have regarding your orders or deliveries.

Yes, we value your feedback! You can leave reviews and ratings for restaurants or items you’ve ordered through our platform. Your feedback helps us improve our services.

Delivery fees are usually determined based on factors like distance, order value, and any ongoing promotions. The exact calculation may vary and will be displayed before you confirm your order.

Please note that these FAQs provide general information. Specific details may vary based on your location and partner restaurants or stores. For more detailed inquiries, feel free to contact our customer support team at [email protected]